Organizations have always known that success depends on
people communicating effectively, contributing not only
to the bottom line but to a positive performance environment.
Successful organizations also know that good communication
is not just about speaking well. It's about the quality
of the connection between the senders and the receivers
of the message. The strongest influence on the quality and
outcome of all communications is the ability to listen effectively.
Only by listening effectively can you respond appropriately.
The Personal Listening Profile®helps
individuals understand how to listen more effectively in
a variety of situations. It is useful in many applications,
including customer service, presentation skills, conflict
resolution, and team building.
Learn to Listen and Respond with Purpose
Listening is more than hearing. Listening is the ability to
receive, attend to, interpret, and respond to verbal messages
and other cues, like body language, in ways that are appropriate
to the purpose. If the message is entertaining, our purpose
is to enjoy, so we listen and respond in a relaxed manner.
If the message is intended to persuade us, our purpose is
judgment, so we listen and respond critically. It is estimated
that people screen out or misunderstand the intended meaning
or purpose of a message in over 70 percent of communications,
making listening the biggest contributing factor to miscommunication.
Discover the Impact of Different Listening Approaches
Behavioral research shows that people approach listening with
different purposes and with different motivations related
to that purpose. The Personal Listening Profile helps
people discover their preferred or most natural approach to
listening as they gain insight into the different listening
approaches of others. The Personal Listening Profile
identifies five listening approaches:
Adopt an Appropriate Listening Approach
The Personal Listening Profile also helps people see
that their preferred listening approach may not be appropriate
to every situation. They learn when and how to adopt another
listening approach for more successful communication. It outlines
three primary factors to consider in choosing the listening
approach appropriate to the situation: Purpose, Motivation,
and Behavioral Indicators.
Enhance Individual and Team Performance
Organizations use the Personal Listening Profile to:
- enhance communication
- reduce conflict
- strengthen customer relationships
- develop leaders
- improve management effectiveness
- boost productivity